ABOUT US BLADEMATRIX.COM ...
Thank
you for visiting Bladematrix.com . Our family has been in the
knife business for over 40 years and our goal is to supply you
with the best selection and latest technology in new knives, swords, and
accessories while continuing to offer the best pricing on-line. You will enjoy
saving an average of 40% off retail items. We carry more than 249
different manufacturers with 14000+ items to choose
from.
How do we do it!
We buy direct from the many different manufacturers and distributors.
When you place your order with us we verify the current availability of the
items on the order.
Availability is around 95% of the items on the site.
We carry instock about 30% of what is shown on the website. The remaining
will be shipped to us from our suppliers within 4-5 days.
We do not charge your credit card until product is ready to ship.
If the items are not in stock, then they are ordered and shipped to
Bladematrix for redistribution to you.
This process takes about 4-5 days.
We will then send you a tracking number or shipping status email for your
order.
Example!
If you order something 3 day select , if it is not in stock then it will not
start shipping for about 5 days.
Customer Satisfaction!
We hold a 5 Star rating on ResellerRating.com!
Above a 98% satisfied customer base and strive for 100%.
The extra wait is well worth the savings.
30-Day Satisfaction Guarantee
All products come with a 30-Day Satisfaction guarantee from
Bladematrix.com.
If for any reason you are not happy with the item(s) received
please return ship the item(s) back to us at 833 Monmouth St, Newport,
KY
41071
We will require the item(s) with all the packing materials
that originally came with the item(s).
Please include a copy of your packing slip for identification
If you are returning it for defective reasons or the
condition is unsatisfactory to your liking please identify that for us.
Once received we will credit your credit card account in full
for the purchase price of the item NOT including the original or return
shipping.
Our 30-day warranty starts from the day the item(s) are
delivered to your address.
Bladematrix.com 30 Day Direct Replacement Warranty
Turn-around time approximately 10-18 days
If the item(s) you receive are defective in any way you may
return them to us for a direct replacement.
Please send an email to the Returns department to start the
RMA process.
Email requirements
A very descriptive explanation of the defect so we may identify the issue to the
manufacturer.
Order number
Full billing and shipping information on your order
Item(s) being returned
Please contact us at
sales@BladeMatrix.com
In 1-2 days Bladematrix.com will then send you a RMA number
via email for the item(s).
When we recieve the item(s) back, we will ship you the
replacement and notify you by email
It will take 2-7 Days to deliver item(s) via UPS.
A return tracking number will be sent to you via email once the replacement is
shipped.
Out of stock item(s) Policy
The item(s) currently out of stock will be removed from your
order automatically and you will be notified for possible replacements.
We will determine if and when to ship partial orders
depending on the size of items and shipping destination of the order.
Out of stock Back order policy
If you would like to have out of stock item(s) put on back
order please identify that to us in the comment section of the order form.
The item(s) will be removed from your current order and
shipping will be adjusted according to the remaining weight.
The Back orders will be placed in a new order and be put on
hold until you approve the back order separately.
Once approved Bladematrix.com will place the item on back
order at your request.
Bladematrix.com will authorize the funds on your credit
card when the order is placed.
Bladematrix.com will charge your credit card when the item is
ready to ship.
If you determine after a long wait you no longer want the
item(s) you can request the cancellation of the back order. As long as the item
is not on its way from the manufacturer. This will take one day for us to
verify.
we will notify you once the order has been cancelled.
Thanks.
Apparel
